FAQ

Get in contact with Ghodrati Rug

If you are a retail customer or end user, you can contact Ghodrati Rug directly for any product-related questions, order support, or after-sales assistance. For issues related to damaged rugs, manufacturing defects, or delivery problems, please reach out to us within the warranty or return period so our support team can assist you promptly.

For wholesale, interior design, hospitality, or commercial project inquiries, our sales team will be happy to assist you.
You are welcome to contact us directly or visit our showroom during business hours.

Showroom Address:
Viale Piceno No. 1
20129 Milan, Italy

Opening Hours:

  • Monday: 3:00 PM – 7:00 PM

  • Tuesday – Friday: 9:30 AM – 1:00 PM | 3:00 PM – 7:00 PM

  • Saturday: 10:00 AM – 1:00 PM | 4:00 PM – 6:30 PM

Email: ghodratirug@gmail.com
Phone:
+39 02 49614223
+39 334 304 8672

 

Products - General questions

Ghodrati Rug provides detailed product information for each rug, including dimensions, materials, weaving technique, color variations, and care recommendations.
For specific details, please contact our team or refer to the product description on our website.

We offer selected rug accessories such as underlays, pads, and care-related items.
Availability and pricing may vary—please contact us directly for the latest information.

Each rug comes with recommended care and maintenance guidelines to ensure durability and long-lasting beauty.
If you need additional guidance for cleaning, storage, or professional maintenance, our team will be happy to assist.

Delivery Tme & Tracking

Shipping costs depend on the destination, order size, and rug dimensions.
Final shipping fees will be calculated at checkout or confirmed by our sales team before order confirmation.

If there is any delay in processing or shipping your order, we will notify you as soon as possible via email or phone with updated delivery information.

Once your order has been shipped, you will receive a confirmation email including shipment details and tracking information, if available.

Standard shipping options are available for most orders.
For urgent or express delivery requests, please contact us directly so we can check availability and pricing.

We sincerely apologize for any inconvenience.
If your order has not arrived within the expected delivery timeframe, please contact us and include your order number so we can investigate promptly.

Packaging size and weight depend on the rug type and dimensions.
For exact packaging details, please contact our support team before placing your order.